Fees and charges

Account:

• Account setup: 0 PLN / 0 EUR

• Account maintenance: 0 PLN / 0 EUR

Incoming FIAT transfer for exchange purpose: 0 PLN / 0 EUR

Minimum and Maximum Exchange Amounts:

• Minimum exchange amount – €200 for pairs quoted in Euro;

• Maximum – None

Fees related to the return of funds to the sender’s account: 0 PLN / 0 EUR

Funds will be returned to the sender’s account if the deposit was made in violation of the terms or if the refund request is made in accordance with Refund Policy https://kryptolad.com/refund-policy/.

For example:

• The transfer was made using the details of someone other than the verified person on the Platform.

• An incorrect transfer title was provided.

• The transfer was made by a person without current account verification.

Refund Fee: 0 PLN / 0 EUR

Exchange Order Terms

1. By submitting an order via the Service interface, you authorise Kryptolad to execute a transaction on a spot basis and charge you all applicable fees.

2. You must provide all required information per the instructions presented on the screen. You represent and warrant that any information you provide is accurate and complete.

3. Kryptolad may at any time and in the company’s sole discretion refuse any transaction order submitted, impose limits on the transaction amount or impose any other condition or restriction upon your use of the Service.

4. By using the Service, you agree to pay Kryptolad the fees for exchanges and any transactions completed using the Service, which we may change from time to time.

5. In addition to the Fees, your External Account operator may impose fees in connection with your use of your External Account. Any fees imposed by your External Account operator will not be reflected on the transaction information provided by Kryptolad. You are solely responsible for paying any fees imposed by an External Account operator.

6. By using the Service, you authorise Kryptolad, or a designated payment processor, to charge or deduct your Funds for any applicable Fees owed in connection with the transactions you complete by using the Service.

7. If at any time and for any reason, the Exchange Fees made under these Terms exceed the maximum rates permitted to be charged by applicable law, the parties hereto agree that the Exchange Fees shall be reduced automatically to the maximum rates permitted to be charged by applicable law.

8. Upon your failure to make any payment of fees, commissions, charges or other expenses due to Kryptolad, Kryptolad may at any time and in the company’s sole discretion refuse any transaction order submitted, impose limits on the transaction amount or impose any other condition or restriction upon your use of the Service.

9. Failure to pay Fees or any other amounts owed to Kryptolad under these Terms for more than 60 days, Kryptolad will charge you 1% monthly interest and/or the maximum percentage permitted by the applicable law to cover Kryptolad’s loss of income and collection-related costs.

10. Kryptolad will attempt, on a commercially reasonable basis, to execute the transaction on or close to the Market Exchange Rate after receiving instructions from you with respect to a relevant Transaction.

11. You acknowledge that the Actual Exchange Rate may differ from Market Exchange Rate and Kryptolad will not be liable for any difference or ‘slippage’ between the relevant rates. This may result in you receiving less Cryptocurrency or Fiat currency than you expected when you lodged the transaction.

12. You acknowledge that during periods of volatility in the marketplace for any Cryptocurrency, the Actual Exchange Rate may differ from the Market Exchange Rate.

13. Kryptolad will use commercially reasonable efforts to settle exchange orders as soon as possible on a spot basis and up to two (2) days of the date upon which you submitted a transaction order.

14. Only payment methods specified by Kryptolad may be used to purchase Cryptocurrency. By submitting an exchange order, you represent and warrant that you are authorised to use the designated payment method and authorise Kryptolad or our payment processor to charge your designated payment method.

15. If the payment method is invalid or unacceptable, your exchange order may be suspended or canceled.

16. In the event of an error in providing the Service, in an exchange order confirmation, in processing the order, or otherwise, Kryptolad reserves the right to correct such error and revise your purchase transaction accordingly or to cancel the purchase and refund any amount received, after deduction of applicable fees.

17. In a market disruption or Force Majeure event (see Key Definitions above), such as blockchain network failure, Kryptolad may suspend access to Service. Following any such event, you acknowledge that prevailing market exchange rates may differ from the rates available prior to such an event.

18. You may cancel an order initiated via transaction order form only if such cancellation occurs before Kryptolad executes the transaction.

19. Once your order has been executed, you may not change or cancel your authorisation for Kryptolad to complete the transaction.

20. If an order has been partially filled, you may cancel the unfilled remainder.

21. If a transaction order may not be complete due to insufficient funds, Kryptolad may cancel the entire order or fulfil a partial order using available Funds.

22. All exchange operations, sales and purchases of Cryptocurrency via the Service are final.

23. Kryptolad does not accept any returns and will not provide any refunds unless specifically provided in these Terms .

24. We process purchases and/or sales of supported digital currencies according to the instructions received from customers.

25. We do not guarantee the identity of any user, receiver or other party and we are not required to verify the accuracy, validity and authenticity of any instruction. You should verify all transaction information prior to submitting instructions to us and must ensure that any instruction submitted is complete and correct.

26. You acknowledge that the speeds of Cryptocurrency transfer networks are outside the control of Kryptolad. It may take some days for a transfer of Cryptocurrency to your wallet to be effected. Kryptolad is not liable for any consequences of failures of Cryptocurrency deposits or withdrawals to be effected in a timely manner.

27. You acknowledge that you are solely responsible for populating the correct personal wallet address when you seek to make buy or sell Cryptocurrency orders with Kryptolad Account. You may lose all your Cryptocurrency if you make an error in populating the wallet address. Kryptolad does not verify wallet address details and takes no responsibility for any errors in wallet address information that you populate in relation to your buy or sell Cryptocurrency order.